If you are a service provider looking to build greater trust with your customers, implementing our standards and MAP process into your operations model will help you. Since the Automotive Maintenance and Repair Association’s (AMRA) inception in 1992, AMRA has worked to improve the relationship between the motorist and the repair shop through education along with the creation of and adherence to industry standards. Today more than 22,000 repair facilities utilize the MAP program with over 90 million transactions occurring annually. MAP provides an industry accepted, consistent and transparent approach to vehicle inspection process and a proven method of communicating the results to the customer in a clear, concise and consistent manner that fosters trust.

It is no secret, many motorist do not enjoy getting their vehicle serviced. MAP’s Mission statement is aimed to relieve some of the pain points. There are tremendous inconsistencies in vehicle recommendations but following the MAP process improves this lack of trust. As a not-for-profit organization we are able to keep the motorist at the center and focus on how to improve the customer experience; and with our extensive membership we can serve the entire industry across all categories with time tested standards.